Refund Policy

1. Overview

This Refund Policy explains refund and cancellation handling for purchases on SeeDance.

Payments are processed by Creem as Merchant of Record.

2. Subscription Cancellation

You can cancel at any time from Billing Settings > Cancel subscription.

• Cancellation stops future renewals.
• Access continues until the end of the paid period.
• No prorated refunds for partially used periods unless required by law.

3. Refund Eligibility

Because SeeDance is a digital service with usage-based credits, refunds are limited.

Refund requests may be approved when:

• Duplicate charge was caused by system/payment error.
• Payment succeeded but credits/subscription were not delivered and support cannot resolve delivery.
• Refund is required by applicable law.

Refunds are generally not approved for:

• Change of mind after successful delivery.
• Partially used billing periods.
• Violations of Terms or Acceptable Use.

4. Refund Request Window

For billing anomalies (such as duplicate charges or missing credits), submit the request within 7 calendar days from the charge date.

5. Failed Task Credits vs Cash Refund

If a supported generation failure occurs, credits may be returned automatically.

Credit return is account balance restoration and not a cash refund.

6. How to Request a Refund

Send your request to support@see-dance.cc or via Contact Page with:

• Account email
• Order ID / subscription ID
• Issue description and timestamp

7. Processing Timeline

• Initial response target: 1-2 business days
• If approved, refund arrival: typically 5-10 business days (depends on payment rails/banks)

8. Chargebacks

Please contact support before filing a chargeback so we can resolve issues faster.

Fraudulent or abusive chargebacks may result in account restrictions.